Gateway Computer


	[ Number of contracting companies: 20 ]

A help desk is set up to take calls in case of troubles, , and the problems will be isolated (hardware, software, or network) over the phone. When onsite assistance is required, an engineer visits the location to fix the problem. In addition, , response to inquries and questions regarding software operation from system administrators are also provided.


	[ Contracting companies: 9 / Industries: Finance (2), Telecommunications (2), Semiconductors (1), Chemicals (1), Publishing (1), Automobiles (1), and Food Products (1) ]

Our staff will be stationed at your office to serve as a call center for answering inquiries on software trouble solutions and operations in case of troubles. Temporary identification of problems (hardware, software, or network) are made over the telephone and the problem will be referred to a relevant department.


	[ Contracting companies: 3 / Industries: Finance (1), Telecommunications (1), Semiconductors (1) ]

In addition to the functions in Examples 1 and 2 above, this model offers service that combines options like kitting and training by a team. Services provided including standardization of all kinds of operation procedures, reporting, scheduling and progress management, and trouble resolution according to SLA.