Gateway Computer

We take full responsibility for providing outsourcing services using the best methods, while offering quality, high cost performance, and piece of mind. Our support is not simply limited to dispatching engineers. Instead, we offer a full range of services including our backup resources and partnerships with various manufacturers.

Concentration of management resources on core competence

For common operations and businesses that are not the core strength of IT, it is more cost effective to exploit external resources. By outsourcing them, you can concentrate management resources on your core business.
Management resources can be focused on the core business through outsourcing. It can be applied almost anywhere and can increase cost effectiveness by using external and other resources that are not part of the IT Dept.'s core strengths.

Personnel cost reduction

In addition to salaries, hiring employees generates various indirect expenses while lacking flexibility. Moreover, it is difficult to secure competent people who can respond to ever-advancing technology as needed, which in turn further increases costs. Outsourcing can offer cost advantages with specialized skills and flexibility.

Securing continuation of business

It is difficult to maintain optimal in-house services to meet various environmental conditions, including hiring and maintenance of competent staff with superior IT capabilities, as well as providing for employee vacations and retirement. We offer a high-quality seamless services for outsourcing to our highly skilled staff in the required specialties.

Using the latest technology

We are researching and testing the latest technology as it evolves daily. Moreover, by taking advantages of the business experience obtained through outsourcing, we can quickly tap and effectively apply these technologies on behalf of the IT department staff who are responsible for such operations. Furthermore, having served over 600 foreign-affiliated firms in Japan, Gateway can also provide support for practical application of technology.

Menu	Details	Remarks

Total Outsourcing	This is a total service including management that can be used when a small or medium-sized company is unable to achieve cost performance by employing suitable in-house IT administrators or when setting up a new office. We offer optimal services customized to meet your needs based on Gateway's expensive proven results and range of services.	Complete IT business

Purchasing	We offer general purchasing services including administration and contacting vendors regarding purchase requests from end users. Gateway does everything from requesting various inspections to vendors ,gathering information on products, or requesting estimates, confirming delivery dates, negotiating prices, placing orders, managing bill payment, performing asset management and tag preparation, preparing purchase records, and managing guarantees and licenses.

Help Desk	A comprehensive customer center is set up to provide increasing levels of assistance from immediate problem isolation, to dispatch engineers, to administrator referral. The help desk responds to technical questions from end users on software, devices, and operation methods, while also providing call logs, and case tracking.

Maintenance	Gateway responds to general hardware troubles, offers repair services or request repairs to manufacturers, and manages logs based on operation reports. After the completion of repairs, we will check basic operations, install OS and applications, and set them up properly.	COMPAQ Full Support Dealer

User Support	When onsite assistance requests or primary solutions are not available from the help desk, our engineers visit the site and take direct actions. We will inspect the trouble and give inquires to vendors to fix it. We will then keep a repair log and prepare a report.

Server Management	Hardware / software logs and breakdown recoveries are monitored, and the operation of the general server service environment is managed. Gateway prepares manuals for backup and restoration operations, while also updating drivers and carrying out prior verification.

Network Management	We will manage the entire LAN / WAN network environments and give inquiries to vendors and contractors while recovering breakdown in times of disasters. Gateway provides support for performance checks and improvement using monitoring tools such as analyzers.

Except for the case of Total Outsourcing, these are not individual menus.
We will perform various customization in order to offer cost benefits with the optimal combination to meet the needs of your system environment.