Gateway Computer

In order to meet diverse IT needs, Gateway has prepared service menu series that cover planning, implementation, and maintenance. We offer prompt and accurate services based on our expertise cultivated through serving 600 foreign-affiliated firms in Japan, while our bilingual sales and engineering staff ensure smooth communication.

Menu	Details	Remarks

Assessment	We conduct a survey using various tools as a preliminary stage before system expansion or new implementation, and report the result.

LAN / WAN design	The network is designed including the cabling and power sources based on the onsite investigation.	Fiber optics, wireless LAN, and installation

System outline design	A proposal is made for system construction that maintains reliability and stability while offering expansion capabilities. A performance comparison of different manufacturer environments is made.	ActiveDirectory, Server Migration

System proposal	System sizing is carried out to meet the needs. Provider selection is made and procurement and work schedules are managed.

Menu	Details	Remarks

Procurement support and delivery management	We procurement and arrangement of products in domestic or foreign locations are made, and delivery schedules are managed and adjusted. Additional tasks such as pre-shipment operational checks and management labeling can be preformed upon request.	Over 4000 manufacturers handled

System setup and installation	Includes hardware assembly, configuration, software installation and setup.

System transfer and relocation	Supports transfer and installation of system equipment upon relocation or layout changes. This includes disconnection and reconnection, and operation checks after relocation to ensure ready-to-use environment.	Insurance for damage during relocation

System integration	Provides integration utilizing our technical expertise and construction experience for multi-vendor and bilingual environments	High-end servers, storage, new clients and routers

Kitting	Special installation and setup is performed according to your needs. This includes large volume installation jobs involving image data copying and labeling management	Installing over 800 units per year

Application training	Special customer user manuals and training texts are prepared and training is provided by specialists.	Bilingual services available

Operation and management training	Operation and management training is provided to system administrators.	Bilingual services available

Menu	Details	Remarks

System operation, management, and maintenance	We provide assistance in making operation rules and manuals as well as standardization. We also provide regular maintenance visits and health checks, maintenance of substitute devices on a contract basis relating to maintenance, breakdown measure flow preparation and data backup. Service times and levels can also be selected.	Service is available nationwide through our alliance partners, 24 hours a day, 365 days a year

Network operation, management, and maintenance

Breakdown service	Provides isolation of local temporary breakdown., System repair and recovery service is also provided.	Contact by phone, fax or email

Help desk	Questions are answered by telephone regarding various application problems and operations.	Bilingual service available

Asset management	Management provided for individual system settings information, software licenses, and hardware guarantees using our database	SMS, altiris

Security	Integrated information security is provided to protect customer assets using AntiVirus, firewall and VPN products.

Remote surveillance and maintenance	If a remote environment is provided as an option for a maintenance contract, we can confirm system operation or isolate breakdowns efficiently from our location.

Disaster recovery	Duplicate data is stored at a remote location to enable quick operation recovery and immediate business resumption after a sudden disruption due to natural disasters. Remote backup and backup media storage is also provided.

Disposal	Removal and disposal of old system equipment provided.	HDDs completely erased and disposal certificates issued