GATEWAY COMPUTER

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Services/Solutions

IT Outsourcing

End User Support

Service Desk

 

Our staff, with HDI and manufacturer certifications use ITIL compliant tools. In cooperation with our global IT team and our bilingual communications team, we can perform smooth support for the end user, allowing our customers to focus on their core business.

DeskSide Service

This service supports the end user desktop environments with our wealth of expertise and the help of technical hotlines for each of the manufacturer. In order to provide the highest level of service, we eliminate duties that rely on individual/singular effort by having a Backup system that is fully equipped with documentation and operation manuals.

On-Demand Service

We respond to your request for service visits from several times a week to several times a month for regular operations such as tape replacement, etc. to server health checks and PC migration projects and so forth.

Along with providing professional advice, our bilingual engineers work on wide range as a Local IT Administrator reporting and escalating to your Global IT sector.

Remote Support

Remote Support
※Images are examples only.

This is a service that remotely supports end user environments from a call center by phone and email with the help of a secure remote help tool.

Customers will be corresponding with staff that have on-site service experience, so we can offer service overseas from Japan with quality that is not unlike deskside support.

Customers can entrust us as full outsourcer of end user support with confidence because we visualize and analyze all of our services as we incorporate processes from the PDCA cycle such as making suggestions for improvement and reporting.

Service Case Study

Managed Services

Server

We of course perform operational management of the customer’s server, alongside we offer service that will provide private cloud to your environment using the server or services in our datacenter.

The advantage of this is that the customer will no longer need to worry about managing or maintaining their server.

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Printing

Using the remote monitoring for printing devices, we can respond to alerts and failure. With the cooperation of manufacturers we can dispatch toners & print supplies when they’re running low. Using our communication strength at maximum with the on-site staff we provide the best printing environment for our customers.

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