- End User Support
Our staff, with HDI and manufacturer certifications use ITIL compliant tools. In cooperation with our global IT team and our bilingual communications team, we can perform smooth support for the end user, allowing our customers to focus on their core business.
We provide remote or onsite services with the help of our Japanese/English bilingual engineers.
- ●GWC call center
- ●Remote support (client support, server monitoring, operation, emergency support, etc.)
- ●Project support (short-term ~ long-term project, off-site project)
- ●Helpdesk (remote support from GWC call center), etc.
This service supports the end user desktop environments with our wealth of expertise and the help of technical hotlines for each of the manufacturer. In order to provide the highest level of service, we eliminate duties that rely on individual/singular effort by having a Backup system that is fully equipped with documentation and operation manuals.
We respond to your request for service visits from several times a week to several times a month for regular operations such as tape replacement, etc. to server health checks and PC migration projects and so forth.
Along with providing professional advice, our bilingual engineers work on wide range as a Local IT Administrator reporting and escalating to your Global IT sector.
We of course perform operational management of the customer’s server, alongside we offer service that will provide private cloud to your environment using the server or services in our datacenter.
The advantage of this is that the customer will no longer need to worry about managing or maintaining their server.
Life Cycle Management
From project implementation to disposal, we promise clients our involvement in the entire life cycle of IT assets such as PCs, servers, or other devices.
We also offer stand-alone services such as kitting, image creation, loading, nationwide distribution, installation configuration, patches , upgrades, migration, batch repairs, alternative equipment storage, and so on. Therefore, we are able to create an optimal, flexible package for both end users and IT departments.
Using the remote monitoring for printing devices, we can respond to alerts and failure. With the cooperation of manufacturers we can dispatch toners & print supplies when they’re running low. Using our communication strength at maximum with the on-site staff we provide the best printing environment for our customers.